Extremely Unprofessional and Ineffective Pest Control Service – Would Not Recommend I’ve had an incredibly frustrating experience with Axiom Pest Control over the last two months, and I feel compelled to share my story so others don’t go through the same. Despite multiple visits (three in total), there has been absolutely no improvement in the insect problem at my property. I continue to see pests near the windows, inside the home, and across the deck—the exact areas they were supposed to treat. Their technician came each time, stayed briefly, but the situation remained exactly the same. It's baffling that a professional pest control company would fail so repeatedly. But what’s worse than the ineffective treatment is the lack of accountability and communication. I sent two detailed emails outlining the issue, asking for a full refund and cancellation of the service. I got zero response. When I called, the representative was rude, dismissive, and unhelpful—he kept interrupting me, refused to answer basic questions, and simply scheduled another visit without my consent. I explicitly asked for the service to be canceled and for my money to be refunded, but he wouldn't explain any refund process and simply repeated that “it has to go through the system.” To this day, I have received no written confirmation, no follow-up, and no resolution. I gave them multiple chances to fix this issue. Instead of standing behind their service, they ignored my concerns, failed to deliver results, and treated my request for resolution with indifference. Summary of my experience: 3 visits over 2 months with no results No response to two formal complaints by email Rude and unprofessional customer service Refused to explain refund or cancellation process Complete failure to resolve the issue despite repeated communication I am left with the same pest problem, a wasted investment, and a lot of unnecessary stress. If you're looking for real pest control results and a company that values its customers, look elsewhere.

Ryker was a great salesman. He was not pushy. He very knowledgeable. He was so patient with us and kind. What a nice young man. We meet Jayden too. Great guy also. Excited to get started with our treatment. The guy is at the door. Wow. Great service. 😊

I spoke to Richard Chan today. He was kind, patient, and knowledgeable. I needed to schedule a visit because we’ve got more spiders than a haunted house. He dove right in and found an appointment for this Saturday at a time that fit our bust weekend schedule. I had other questions about our account and he answered and explained where appropriate. By the time we were finished I had accomplished everything I set out to do. Richard is an excellent account representative and worthy of praise. I hope I get to speak with him the next time I call.

Daniel did a great job taking care of a big hornets nest in one of our trees. He was friendly and thorough. Great job Daniel!

Jaden signed me up for the service and Brody come for our web cleaning and initial treatment service. Very polite and knowledgeable and got right to work. Very professional & presentable. Brody is an outstanding professional and was available to answer any questions and did so with confidence. Today was our first ever service with Axiom but if the others are anything like these two, I know that we will be in excellent hands under Axioms care and services. Thank you again Brody! Study hard my man. Phillip

He arrived on time, we discussed everything I wanted to be done or needed to be done, answered all of my questions, super polite, very thorough and quick. He even locked my backyard gate back so the dogs wouldn’t get out 🥰 I love that! They are easy to work with about setting up a schedule or getting affordable service. Thank you!!

Jacob was extremely thorough, cleaning away spider webs etc around all our windows and under the eaves all around the house, and then he sprayed all around the house and periphery of my yards. Axiom has always been excellent but Jacob went above and beyond. I highly recommend this company.