HELP!!! Over a week ago, I received a knock on the door from a man who said he worked for Capital Pest Services. I told him I hadn’t ordered any service, but he claimed that the previous homeowners had already paid for it — which was strange since we bought the house over eight months ago. Against my better judgment, I allowed him to service the property. Then he said he needed to come inside to “finish up,” and that’s when things got weird. Luckily, I was on FaceTime with my sister. Once he entered the house, he became very rude when she asked why he had a screwdriver instead of pest control equipment. I immediately told him to leave. I’m so glad I called my sister, because I’m still not sure if he actually works for the company. I gave him my email for the service report but never received anything. I may need to contact the police to report this incident, in case anything happens to my home or family. I’ve attached his photo to this review for safety reasons.

Would not recommend. We have used Capital Pest Services for 5 years after moving to Chapel Hill, as the builder of our home use them for the termite inspection. We purchased an extensive plan, as we have young kids, and wanted to have the yard treated for red ants and bugs so they could enjoy the yard. Unfortunately, despite complaints for over 2 years, our children get absolutely destroyed by bug bites in our yard. When we again brought this up, we were told that we should take our children to dermatology for an evaluation.

We used Capital for around 18 months. They were okay if you understand the service and what you're getting. They only offered perimeter treatment of our house, and it was moderately effective at best. We had mosquito treatment with them for 6 months out of the year, it was also just okay. Biggest complaint we had was the inconsistency with their technicians. Some of them were really good. Others, not so much. The last tech we had refused to do anything extra for the ant infestation we complained about, telling us that their standard treatment (perimeter spray) would remedy it. It did not. That was when we decided to change service providers. We shouldn't have to ask for a reservice when the concern could have been addressed while he was already here. We moved to a new company that offers nearly identical pricing, but they service our entire property (around 3/4 of an acre), including mosquito treatments. Two treatments in, our ant problem is gone. We're happy with our decision to move on.

I would never recommend this company for pest extermination. I have used them twice for as needed service. Both times problem never resolved. I call back and you’d expect them to come out to resolve the issue. When they do come out, they come out with a handheld can that you can buy at a grocery store. What a rip off! I have also been using them for annual termite inspections. I’ll be looking elsewhere. Stay away from this place.

Tech Christopher has been doing an amazing job job at our logistics warehouse. He always goes above and beyond and am extremely happy we made the switch! !!

Long time customer, very pleased with service. Marcus the service tech was very informative and polite. Always a pleasant experience. Sincerely Matt Southerland