I really wish I caught the technicians name that came out to our house today because she was amazing! She was very professional and knowledgeable. She did a great job explaining everything she was looking for and doing. 10/10 for service and costumer service!

Updated at the end. For the past 4 years I've had no complaints about anything to do with insight pest solutions. They have always treated me like a VIP. However I recently invested a great deal of money to eradicate mouse possibilities from my attic and replace the insulation. The technicians were as always wonderful. However no one cared enough to call me when I did express a concern. I've still had no resolution and it's been a week. I cannot walk into my attic as the floor is totally covered with insulation. I cannot access my furnace. For the large amount of money that was spent I should not have to then go out and purchase a new floor. I am considering pulling my business completely. Very disappointed. Part 2: Problem resolved and completed with no additional cost to me. Technicians and Managers were very helpful and made sure I was all set. Thank you for standing behind your promises. Still a VIP. :)

Josh was so great to with! He communicated with every step of the process! So refreshing for a company to keep you updated on what theyvarw doing. We had an infestation of mice in our attic and they took care of it perfectly!

I signed up for their monthly service yesterday. They blocked a time between 8 and 12 today. Nobody called to say they would be late and they never showed. I called at 12:10 to find out what happened. The person on the phone said she would call the technician and call me right back. 45 minutes later I had to call again because no one called me back. The next person I spoke to, put me on hold and called the technician. They said they couldn't reach them. I blocked half my day waiting for them to arrive and not so much as a phone call or email to say they would be late. I understand they have other customers, but it's just common courtesy to call if you can't make a promised window. You would think they would at least try to make a good first impression with a new customer. No one has time to wait all day hoping someone feels nds the time to either show up or call. That was a huge red flag for me and so I cancelled. I don't know how the technician service is, but customer service is terrible.

If I could leave a negative 10 stars I would, also any good reviews are because they con you into making one for a discount. This company is awful to work with. We first contacted due to finding a few mice in our house they sent someone out and told us we are “infested” quoted us 10k to complete gut the attic insulation and replace. When we cancelled the service due to my husband and father seeing no signs of infestation the service member showed up to our house that night without notice because his boss was angry he didn’t solidify the service. We also haven’t had a problem with mice since then. We then called to have them come out for ants and they cancelled the visit with no follow up from them to re schedule after being told we would hear from them last of all they did not come for our quarterly check in. When we called to discuss and cancel our membership we still had to pay the cancellation fee even with them not upholding their end of the contract. Save yourself the frustration and money

Insight pest solutions has been great from the start. Very fast and easy to schedule a technician for inspection and treatment. The technicians are very knowledgeable! I would recommend insight pest solutions to anyone for their services

Terrible another employee sent out by this horrendous company. This guy gets sent out for a call back cause the first guy did absolutely nothing for me. But this guy, he took the cake. Goes into my finished attic to spray a wasps nest cause he says they have nothing that can reach the peak of my home, which to me for a pest company is garbage. Guy goes up there and doesn’t close my window all the way after leaving. Not only is the wasps infestation still there but I personally had to battle at least a dozen of these things in my finished attic. This entire company is a joke.

Michael J did a great job installing our termite bait stations. He was thorough, pleasant, and answered all our questions. Highly recommended Michael and Insight Pest Solutions for your termite control!!!

I have had insight pest solution for many years. They also stated like some others here that they were going to do this “check” of the whole house. They came to my house and they also told me that they had an infestation. Keep in mind I have had insight for over 7 to 8 years when they told me this so I was clear that if they’ve been servicing my home how would I have an infestation. The man that came from Virginia he was very pushy he wouldn’t leave my home and was saying some very forceful things. I had to step outside of my home to get him out. It was a very horrifying experience. I was home alone and I felt like I could not get this man out of my house he was pushing me to $15,000 insulation and would not take no for an answer. I could go on and on about what happened. He literally stayed at my house for over an hour closer to almost 2 hours. And basically told me that I was going to be dead like Gene Hackman and his wife. At this point it became quite fearful. I did some research. Of course that was not true. I did call the company to complain. They stated that they were going to take steps to rectify what had happened and since that happened in June or July, they basically blew me off and have done nothing to rectify it. I think they were afraid that I was going post this review which I’m now posting and they have done zero to address it. I wish I could also post the video of this man not leaving my house and harassing me outdoors. Treating me like I’m an unintelligent uneducated woman. It was a very unsafe feeling as he would not leave and I am very educated and intelligent and didn’t need this man to force me into a $15,000 installation in my attic. He Was literally forcing me to sign the contract that day. It was very, very upsetting and terrifying.

Only left 1 start because I couldn’t select zero. I would avoid this company at ALL costs, I have been a “customer” of insight pest solutions for a few months now, and so far they have solved none of the pest problems I have paid them for and have had to call them a couple times to come back to the house and redo the services and still with zero results. I have caught and removed every rodent up to this point by my own methods. Not a single trap from insight has caught anything, none of the bait they left has been touched at all, and none of the rodent holes they have addressed have staid vacant, if anything more of them have shown up since insight has come out. Even after all this and several calls to them to send someone out to do the job right, they are still requiring payment even after asking 2 months ago to have services canceled and now they are talking about going to collections even though NOTHING on their end has been as advertised. If you are looking for a painful experience and process with little to no results then they are the company for you. If you really want the problem to go away then I would look for real professionals. Nothing these people do is outside the realm of what you can do yourself with a google search and buy yourself at Loews or Home Depot for less money, but they call themselves “professionals”. Awful customer service even by the so called “service manager”. Even down to returning calls in a timely manner. So again AVOID THIS COMPANY!!!!