The representative from Northwest, Bill, is professional and friendly. He is always on time and asks if there are any concerns before he starts his work. He listens and takes care of any issues we may have. We are very happy with this company and their crew.

After being a loyal Northwest customer for 15 years, I have been advised by this office that my new home in Winchester, TN is not in their service area allegedly due to staffing issues. If that is how a loyal customer is treated, I will take my business elsewhere rather than waiting for my service area to be covered by this office. Thanks for responding to my loyalty.

Called to cancel service on April 7 at 9:58ET with actual proof of that phone call still in my call history. We were charged for a service on April 3 we didn't need but I failed to cancel in time. I saw we were charged again on July 7. I called to remind them of cancellation but "we have no records." Tammy(?) said she cancelled my service this time but who knows. I am contacting my credit card company now and providing them with the phone log so hopefully they can charge back. We moved back in March and no longer needed service. NW exterminators seemed fine as we never had problem with termites, in an area were termites were problematic, but now will not recommend.

Contract with NW provided by the builder for termites. As the one year inspection came up they claimed they inspected the house and I just did not see them, tried three times to actually see/speak with the Tech. Yard is open (old grazing field, no trees) and I was outside the entire time, with 16 stations to check at a minimum they could not have checked them all without me seeing them as I was outside waiting for them. IF they did come, they could not have spent enough time to do a complete job otherwise I would have seen them. Transferred the servicing to a local company who has provided excellent service and results.

TOP NOTCH! Northwest did not disappoint. Excellent customer service starting from the initial phone call. Inspection Specialist (Jeremy Avra) was very knowledgeable, professional, thorough and on time for our appointment. Will definitely use them again.