I've had a wonderful experience working with Tailor Made Pest Control KY. Their team is great – always a pleasure to deal with. Beyond that, I also utilize their pest control services myself and can attest to their high quality and effectiveness!

This company felt like a complete scam. They hackle you to pay to inspect before they even show up. I paid & they gave an outrageous cost to fix the issue regarding raccoon in attic. The invoice left no explanation or pictures or anything for what $8000 (the amount I was quoted) would pay for. I called multiple times never heard back it was $250 down the drain. I went elsewhere to get the raccoon issue fixed. I would never recommend this company.

Thank you for confirming my review and validating my first sentence in my review with your response. You make several false and inaccurate statements but I expected that after reading other reviews and your responses. Poorly managed company. They were scheduled to treat my house one spring day. They showed up in the middle of a 3-4 day monsoon rain storm. Knocked on my door to tell me they wouldn’t be able to treat the house because of all the rain. I said ok, the garage door is up if you want to go ahead and treat the garage. This represented about 25% of what they normally do. Said they will come back another day. Immediately started getting their annoying phone calls, texts and emails wanting me to pay the full bill. A week later they were supposed to come back and they no-showed. Another week later they still haven’t been back so I told them we’re done, send me a bill for treating the garage and I’ll pay it. He refused, continued to insist I pay the full bill even though the work was not done. He claims he is due that because they made a trip out and intended to come back. Well, I didn’t ask you to come out in the middle of that mess, that was your boneheaded decision. And, I do not pay for work that is “intended” to be done. I offered to pay 38% of the bill for the 25% of work completed but he refused. He has now sent it to collections where he will get $0.00. I’m telling you, don’t walk away from this business. RUN! Quickly! There are many better options out there.

Kenneth was kind, knowledgeable and had great follow through. He helped with clean out and disinfection after bat infestation and also advised us on snakes. His care for our home and attention to detail was very much appreciated.

Edit: The response below from the owner is BOGUS. I submitted my initial review after talking with him directly and after he refused a refund. Buyer BEWARE! You pay 200 upfront and they WILL NOT REFUND this under any circumstances - even when THEY miss an appointment. Had an appointment window from 8 to 12 and at 11:33 I called Tailor Pest to get an update. I was told they were running late and it would be beyond 12 when they could arrive. I had meetings to attend in the afternoon and asked to cancel the appointment. I assumed they would credit my deposit due to missing the appointment window. After a week of no credit, I called and texted them requesting a refund but they refused. They claim they were "planning to be there before 12". However, this was not what was communicated to me on the phone and it was already 11:33 when I called for an update. Just simply looking to be refunded the 200 for services that were never provided. Had to open a case with BBB and contest the charge on my credit card.

Peter was very thorough. Great communication and customer service skills. He exhibited his caring side in respect to our dogs and surrounding areas of spray. Very pleased with his performance.

We have been with Tailor Made since it was Swat Team. They perform monthly preventative service at our building. Since taking over, Tailor Made has taken good care of us. They are very responsive, and they do their job well.

I thought I had squirrels in my attic and had no way to confirm it. Lucky for me, Peter’s excellent service confirmed that there is no entryway or evidence to support my concern. An expensive confirmation, but I’m glad to be without the concern.

We have been with Tailor Made since the beginning and have never doubted keeping our diamond service. Any problem we have come across, inside or out, is easy to notify them, and they are usually quick to respond. I dont notice spiders anymore at all. No ant problems anymore. They even treated around my back patio and kids playset for wasps. Having this service gives me great peace of mind. Today I spoke with Kenneth when he came to spray my perimeter. He was very friendly and took the time to ask how things are and if I have any concerns right now. We are happy with the workers and our service.