Our service technician is jonathan, he does excellent job and represents Terminix so well! Jonathan is thorough and experienced. Anytime I have a question he answers it immediately and always resolves any issues I may have. Jonathan is a valued asset to Terminix.

Shawn is the best. He always does a great job, is very thorough, and always gives excellent customer service. We have had no issues since Shawn has taken care of our property. I would highly recommend him to all family and friends. Thanks Shawn!

Terminex Review Where do I start? First, for those unaware, Terminex is no longer an American company. It was purchased by Rentokil in Great Britain. Secondly, the North American Region CEO, Brad Paulson, is such a poor manager, he won’t publish the company’s corporate address, corporate email, or corporate phone number. This says a lot about the company you are dealing with. Regarding our personal experience, Terminex sold us termite protection that we did not need (State of Alabama won a lawsuit regarding this), sold us rodent protection then failed to provide covered services on said contract, and billed us monthly for services they refused to do. Then add on to these legal fraudulent issues, they refused to show up for appointments with no explanation why, refused to return phone calls, and copped an attitude when we had the audacity to complain. Do your homework and checkout the exterminator completely before you contract with them. Terminex does not stand behind their product and the CEO does not stand behind the company he manages. I have filed a complaint with the Better Business Bureau and I’m talking to an attorney about a class action lawsuit against them. With Terminex, buyer beware.

I have been a customer of Terminix for about a year now. We have had several visits of them not informing us that they re coming. During the visits’ they assured me that they would close the holes that the rats were coming through. After further inspection, we found out that they only closed 1 of 3 holes. This lead to more rats coming into the garage and dying. They came back to replace the traps but didn’t remove any of the dead rates. The picture below shows a rat that’s been dead for a week. They came in between that week and I don’t do a thing about it. My eldest son has been removing the dead rats since they have not been doing it at all.

We had another pest control company and we had pests showing up three and four times a month. Started with Terminix and haven’t seen anything. Amazing!! Shawn D is very knowledgeable, Thorough and extremely polite and pleasant. We are very happy with our services!