Zion does an amazing job and our family and pets get to enjoy our yard without nagging mosquitoes or unwarned pests! Great customer service and communication is so easy and streamlined through the Terminix app! Highly recommend!

I’d like to share my appreciation for the excellent service provided by Bruce during his recent visit to treat our home. From the moment he arrived, Bruce was courteous, professional, and clearly knowledgeable in his field. He took the time to explain the treatment process thoroughly, answered all of our questions with patience, and made sure we understood what to expect moving forward. What really stood out was his attention to detail and commitment to doing the job right. He was methodical in his inspection and application, ensuring that every concern we had was addressed. Bruce’s friendly demeanor and strong work ethic made the entire experience smooth and reassuring. It’s clear that Bruce takes pride in his work, and that level of dedication gave us confidence in the service Terminix provides. We were very happy with today’s visit, and we would gladly welcome Bruce back for any future treatments. Thank you for sending such a dependable and professional representative!

Greg English was our Terminix technician for three years, and we couldn’t have asked for better service. He was always professional, knowledgeable, and thorough in every visit. Greg took the time to explain what he was doing and answered any questions we had, which gave us peace of mind. We will truly miss having him as our technician, but the quality of his work speaks for itself. Thank you, Greg, for your excellent service over the years!

I had the pleasure of having Eric Newberry as my technician, and he truly exceeded my expectations! He took exceptional care of my home, treating it with the utmost respect and attention to detail. His kindness and professionalism made the entire experience enjoyable. I can’t recommend him highly enough!

Ramon Medina is hands down the best tech I have ever had the pleasure of working with. Very knowledgeable and helpful with my pest issues. It's not possible to recommend a better person or service. 5 stars is not enough!

We’ve been very happy with our pest control and mosquito barrier service from Terminix. Richard Rodriguez did an outstanding job during his recent visit. He was thorough, professional, and went above and beyond by sending us a detailed text summarizing everything he did. The text included clear photos and descriptions, which gave us peace of mind and showed the care he puts into his work. It’s great to have a technician who communicates so well and takes pride in what he does. Highly recommend both Terminix and Richard!

I've been working with Eric Newberry from Terminix for over a year now, and I couldn't be more pleased with the service he provides. Eric is consistently professional, punctual, and incredibly knowledgeable. He takes the time to explain what he's doing, addresses any concerns thoroughly, and always follows up to ensure everything is running smoothly. Thanks to his dedication and attention to detail, our home has remained pest-free and well-protected.

If you’re considering hiring this company to solve a problem in your home, please read my review before you decide. I am extremely disappointed with Terminix. Their customer service system is unbelievably inefficient and disorganized. I’ve wasted several days and still haven’t been able to get a single confirmed appointment — it’s absurd. I’m a tenant under FirstKey Homes. After finding mice in my house, FirstKey created a work order with Terminix on October 15. That same day, since no one ever contacted me to schedule a visit, I tried to reach Terminix by phone and online chat — but every time, their system “couldn’t locate my account.” So later that afternoon I personally went to the Terminix Orlando office to make an appointment in person. The staff member there was polite and wrote down my phone number and address by hand. He confirmed an appointment for October 16 between 1 PM and 4 PM, promising that someone would call before arriving. The next day (October 16), no one called and no one showed up. At 3 PM that afternoon I drove back to the same office — this time it was completely empty. The door was locked, no one was there, only a phone number taped to the glass. I called it, but no one answered, and I left a detailed voicemail explaining my situation. Nobody ever called back. By the way, Terminix — your Google Maps location pin was wrong. I actually fixed it for you. You’re welcome. Though honestly, you probably don’t care. The office doesn’t seem to have anyone there most of the time anyway. On October 18, I tried their online chat again. This time the representative finally located my appointment — and admitted it had been scheduled for October 16 but “was never completed.” When I asked why no one could find it before, the agent replied: “I apologize for the inconvenience. It's possible you were speaking with the incorrect department, as we are currently undergoing system migrations which can sometimes make it difficult to locate accounts.” Are you kidding me? There are only three departments, and I contacted all of them — multiple times. Each one just bounced me around like a ping-pong ball, and now they’re saying I called the wrong place? That’s beyond ridiculous. By then, nearly four days had passed since FirstKey opened the work order, and Terminix still couldn’t send anyone or even confirm a reschedule. I had no choice but to buy eight glue boards myself. That same night, I caught a large roof rat — and it wasn’t even fully grown yet. For a national company to operate with this level of incompetence and zero accountability is unacceptable. Their departments clearly don’t communicate with each other — not the phone reps, not the chat team, and not even the local office. If your property manager assigns Terminix, demand a different vendor immediately. Otherwise, you might spend an entire week chasing ghosts while your pest problem gets worse.

I want to give a big shout-out to my Terminix technician, Zion. He was on time, very knowledgeable, and takes the time to make sure everything is done right. I appreciate how he explains what he’s treating and gives helpful tips. Truly great customer service!

Had our first service with Terminix - Carvel was the technician - he explained everything before he started and aging through every step. All with a pleasant approach and a. Smile. I appreciate the positive approach he maintained throughout his time.