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Reviews
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I am going to preface this with MY BAD! I asked, but I did NOT read what I signed. Flash back some months ago...door to door solicitation in a neighborhood that has a sign which says NO SOLICITING. They were selling pest services. I accepted the offer as it was a decent price, but most importantly it was a small family business trying to succeed (or at least that is how it was presented to me - that could have been another lie - I was suckered by salesmen). Before I agreed to anything, I asked point blank is there a cancellation fee and I was told "no - there is no contract". Again, my bad, and I know it. I called today to cancel the service...through no fault of theirs. According to the phone rep, I did sign a contract, which stated a $200 early cancellation fee. This happened to me once before...that's why I asked this time. But, bottom line MY FAULT...I can't trust the word of ANY salesmen...they all lie for the sale...when the customer finally realizes the issue, the salesman is long gone. I should have asked for a copy of my signature and the contract while on the phone, but I was so livid, I just hung up. I keep screwing up all around...didn't slam the door on a solicitor...didn't read the contract...didn't ask the right questions when I called to cancel. I bet you guys look for suckers like me all the time! Okay, rant done! But I will spread the word wherever I can.
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Montoi is awesome. Went above and beyond to find spider and wasps nests hiding on our kids playset. Couldn’t recommend him enough.
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The extermination team I got today Chatham and Ron (Ronnie) demonstrated exceptional professionalism and attention to detail throughout the entire process. Every step was carried out with precision, care, and clear communication. Their thorough approach and commitment to excellence are truly commendable, and it is evident they take great pride in delivering outstanding results as a team.”
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Cathan is courteous, friendly and takes his job responsilities very seriously. He performs at a high level of quality. He makes certain that all the customer's questions are answered and that the customer is fully satisfied with the service before leaving. We were very pleased with his service and hope that Urbanex acknowledges his performance. Thanks for a job well done.
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Luke Skywalk Great service from start to finish. He was on time, explained everything clearly, and handled the problem quickly. Very professional and easy to work with. I’d definitely recommend him to anyone needing pest control.
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This is by far the best pest control company! My experience with them from the very start has been wonderful! Andrew was very respectful and followed up as promised every time. I’ve now had multiple technicians out to my property since signing up for a few of my services and honestly they have all been absolutely great! The attention to detail is unmatched and the service has all been consistent! We had a MAJOR spider problem when we moved into our house (like arachnophobia bad) and since hiring this company I haven’t seen a single spider and I am beyond grateful! All of the technicians have been more than ready to answer any question I have and even went above and beyond to address issues that I didn’t even know were issues! If you don’t hire this company you’re wrong! Big bonus it’s veteran owned!
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Jason and Jay came out and sprayed inside and out. They removed nests that we had seen and did a great job. They were very respectful of our pets and their areas. Overall I'm very happy with the service, though this is only the initial visit. But no complaints and both guys did a great job.
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Ronnie did an awesome job with our first pest control service! He was super friendly and explained everything he was doing. He treated the inside for ants, cleaned up all the spider webs, and took care of the whole outside too. You can tell he really takes pride in his work. Everything was done quickly and professionally, and our place already feels so much better. Highly recommend Ronnie and this company!
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Our service personnel was Luke. He was very cordial and respectful as he introduced himself. He was careful to inform me he was on his way, when he arrived and when the service was completed. I only gave a 4/5 star because the lawn is still wet and much too early for me to inspect the web-dusting done :)
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Been with Luke a year. He is always awesome. Very happy with his attention to detail. Luke keeps doing my lawn and does a great job. He is always on top of it and easy to talk to.
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Ronnie serviced my property today . He did a great job of sweeping the eaves and applying granules around the perimeter of the house and sprayed to keep bugs away. I also am on a monthly schedule for mosquitoes and it makes a big difference! Again, Ronnie is an amazing technician. He takes the time to explain the process, does good work, and follows up to make sure I’m satisfied! Great work !