UPDATE: Mark called me after two hours of leaving my review. He apologized multiple times and reassured me that my experience was a rare occurrence. He quickly resolved the invoice issues and clarified that the new door seals/sweeps were not 100% more than originally quoted. I appreciate the transparency and the prompt attention to my concerns. I will be keeping my contract with them. 11/10/25 I'm reviewing several topics related to this company. Quotes and Billing: I was initially quoted for a one-year service agreement. I asked if there was a discount for paying everything up front, and the answer was yes. I received a new quote, but when it was time to pay, it did not reflect the new agreement or a one-time payment upfront. It appears their billing system needs improvement. Please verify your invoice to ensure it is accurate. I still have to call them about it. Secondly, we were quoted for two items (a large garage door and a smaller garage door seal) to prevent rodents from entering our house. The initial quote was prepared by our inspector immediately after our first treatment. However, I sensed something was off because I was quoted the same amount for two measurements that differed significantly. I called the office to clarify. They sent me a new quote for the door that was supposedly incorrect and asked me to ignore the previous one. Honestly, it was all still very confusing because the old/invalid quotes were still accessible via email through a shared link. I can't tell you the number of quotes I have in my email from them. My advice to the company is to find a way to delete or deactivate these quotes to avoid ongoing confusion. After signing the agreement for the door seals, I received a voicemail three days later stating that the quote was inaccurate, so it would be voided. I contacted Marc, who explained that a glitch in their system that day caused the error, and that technicians sometimes forget to include additional expenses. For example, labor was missing from our quote, which caused the total to jump over 105% and more. I told Mark we needed time to make a decision because this was a complete shock. The new quotes still don't make sense. There isn't breakdown of what you're being charged for. They are charging close to similar for both doors that are completely different in size. All of this is making us question the integrity of this company. We are now considering another company to install the two seals. Technician and Supplies to Seal Family House: Lastly, I want to comment on our technician. I thought he was very courteous and thorough. He inspected the exterior and basement, set traps, and sealed entrances and small holes with steel wool. There were other areas needing sealing, but I was told they were too large for the company, meaning I was responsible for buying more steel wool and spray fillers. I found that odd, since the company purchases large quantities wholesale. So, I ended up going to Menards to buy additional supplies ($50). This made me wonder why I am paying nearly $1,000 a year just to buy more supplies to handle the rodent problem. That said, I don’t fault the technician—he was respectful, patient, and kind. Maybe he was trained to do it/respond that way? I still question whether this is the right company for us. We could simply cancel the contract and go with a different provider. The extra fee might be worth it.

Valor has one of the best customer service models I’ve seen in a long time. Jennifer was incredible with immediate follow up to my inquiry, answering all kinds of questions in a short period of time and personalizing my conversation while educating me on their services. She also gave me many options to maximize discounts. Josh was my service tech - incredibly friendly, knowledgeable and was quick to complete his work. Overall, Valor’s communication and service was top notch!

Great service, didnt get annoyed with my 100 questions I had. Kyle arrived did an inspection and answered my 100 other questions I had. Ricky came and did what he had to do, but also saw where mice were coming in and that wasn't even the problem I was having. Fixed that! Then I got Kyle back to pick up some traps Ricky set and I told about the mouse hole they were getting in and he gives me time to go around the house quick to see if they were getting in anywhere else. Above and beyond my expectations!

Today was my first time using Valor Pest Solutions, and I was super impressed with the amount of care given! Josh Gustafson spent almost 1 1/2 hours, knocking down bugs, spider webs, wasp hives; adding granular and sprays around the foundation and throughout the yard, as well as some care inside the house and garage. It was a really hot day, but Josh was quick, professional and thorough (he was also very nice)! Josh still had 7 other stops to do, but not one single complaint!

Valor has been a huge help to us in work to keep mice out of our old home. They have been thorough, communicative, teaching us and so consistent. We are thrilled with the quality of service, helpfulness of the technicians and top notch communication. Highly recommend!

As a new Valor customer, Im extremely pleased with the level of service. Garrit, Michael and Jennifer in the office have been very accommodating with questions and scheduling. Eric the technician was very thorough and professional. It’s been a good experience so far.

Josh was excellent. Explained everything he was doing before performing service (which he did quickly and efficiently) and did a great job explaining what comes next. He also made me aware of other service plan options for mosquitos that we will be purchasing. Thanks Josh and Valor Pest Solutions.