We had a great experience with Shannon! He arrived early with extra equipment and was able to quickly assess & spot the areas of concern. He was very professional and friendly, and offered to come back to remove any traps for us. We really appreciate the service from Shannon!

Shannon was fantastic. Punctual, professional, and respectful. He even removed his shoes without being asked, which was much appreciated! After assessing the problem, he clearly explained his plan and quickly set traps with confidence. His great communication and customer service give us peace of mind. Highly recommend!

John has been our service provider for most of our years of tenure with Western Exterminator—a decade or more. We have come to rely on him. His knowledge is vast and he communicates well. The company recognizes his abilities—using him to train new employees. He is the face of Western to us. We highly recommend them.

We had a fantastic experience with Shannon, our exterminator. He arrived right on time, fully equipped, and ready to get to work. As soon as he came in, he politely removed his shoes without being asked, which we really appreciated since we’re a no-shoes household. After I showed him the areas where we were noticing signs of infestation, Shannon quickly assessed the situation and explained exactly what he planned to do. He laid out various traps efficiently and handled everything with confidence and care. The entire job was done swiftly, and we haven’t had any issues since. Shannon also let us know to give him a call if anything popped up again, which gave us extra peace of mind. Overall, the customer service was excellent—Shannon’s professionalism, clear communication, and respectful attitude went above and beyond. Highly recommend!

Technician was a true professional, he was early, patient, helpful and respectful to our tenants. He explained everything while executing his job swiftly but effectively. The entire process from quoting, scheduling ,to the finish was made easier with everyone involved on the Western team. They were all helpful and addressed all my concerns. Thank you all.

Shannon has been our technician for a few years now and he’s been the absolute best! He helps address any and all issues we’ve had over the years and continues to do a wonderful job supporting any of our concerns.

John has been servicing our residence for years and he has consistently provided outstanding service. We live in an area where rats are endemic and a lot of bugs, but we have no issues in the house and fewer bugs in the yard. John is always on time, is considerate of our dogs and fish pond, and very easy to work with.

John has been our Service Provider with Western Exterminator for over a decade! He has always provided above and beyond service and always responsive when we've had to call them back. He's treats you like family and this was especially appreciated when my dad passed away and helped when transitioning my mom to make sure their home was pest free, especially from mice. Thank you John for your outstanding customer service!

Hector has been servicing our apartment building in Redwood City for a couple of years now. He is very diligent and thorough making sure the customer is satisfied with the service. His work ethic reflects the excellent service received!

Gabe is truly one of the best technicians we’ve ever had service our property, period. He’s consistently on time, prepared, and ready to take on any units that need attention. Unlike some techs we’ve had in the past, Gabe puts genuine care into every job he handles. He has proven time and time again that he is both reliable and highly effective. Even when we have last-minute changes, additional units that need treatment, or unexpected issues, Gabe simply rolls up his sleeves and gets the work done without hesitation. You won’t find another tech like him. I hope Western recognizes and appreciates the level of dedication, professionalism, and care that Gabe consistently brings. We’re grateful to have him at our property and hope he continues servicing us, we don’t want anyone else. I’ve come to trust and respect Gabe for everything he’s done for us, and I will always show my support for him!

I manage a 160 unit in San Francisco, and it is imperative that we have weekly pest control inspections/treatment. We have worked with other companies in the past and found them to be inconsistent. Western is easy to communicate with, and always responds to requests quickly. Our current tech Karim is fantastic, he arrives in a good mood and handles difficult tenants with ease. We appreciate his professionalism and knowledge.