I know how important these ratings are. I will again give you high marks. But still have not done what was promised on the hive on the south side of the house and did most of the deck underneath. Hope we can get this done. I am not threatening. I will sacrifice a little money so I do not pay more over the long run. I am sure Your competitors will have no problem finishing the job. Or do I have to give the lowest marks to get anywhere? Shad did promise and that was why I agreed to move forward with the service.

Justin was my service technician on August 8, 2025. That day, and with my permission, his supervisor was trailing him around the yard taking videos for a training. That day was one of the hottest and most humid days of this summer. If his service visit took longer than Aptive allotted-I think they should reward great service-and give bonuses to the employees that do top notch work. Justin did a wonderful job in taking care to treat all the pests around my house (inside and outside.) Justin was thorough, listened to my concerns, politely answered my questions, and was patient with me pointing out of several ant problems. After treating the yard, he pointed out two Paper Wasp-Nests that have infiltrated my retaining walls. That reminded me to point out a third nest that had taken up residence in my patio railing, resulting in two very painful stings to my chest and my leg. Justin sprayed for spiders inside the unfinished basement. He also took care of three dead mice in the traps that Aptive loaded last time they were here. Justin suggested some outside bait traps that will keep the mice out side from coming in. I am in favor of that! Melanie M.

Great experience with Aptive! The technician was professional and thorough—treated for ants, spiders, cockroaches, and silverfish around all key areas like windows, doors, and the home’s perimeter. They even took care of a wasp issue on the spot. I appreciated the clear communication, the photos from the visit, and the follow-up instructions. Looking forward to seeing the results over the next few weeks.

Can’t say enough about Anna or Aptive! Anna is thorough, kind, informative and friendly!! I love when she comes out to treat our home. Aptive has made a huge difference in my family being able to be outside this summer. In years past the wasps and bugs have been so intense it was hard to enjoy being outdoors. Aptive is a great company, with great employees!!

Taye from Aptive Pest Control was our knowledgeable technician. He went above & beyond what we would consider 'average' service due to rainy weather. He exemplifies what Aptive represents in their quality policy! A+++ We love them