Caleb was amazeballs! He explained everything he was going to do and was very thorough. He is quite professional!

Rude and disrespectful door-to-door salesmen. After being confronted about stepping in a clearly blocked off area (due to freshly poured concrete!), he claimed he “didn’t see it.” Your salespeople need better training and need to be more respectful of others’ properties .

This company was hired to take care of mice in our house. The people who came were kind, but all they did was hand us two traps the first time and four traps the second time. (They may have sprayed.) My husband and I are having to do all the work of trying to trap the mice (which we have already been trying on our own for months). Not quite sure of the advantage of hiring this company.

Salesman was nice and did a good job. However, I was given a window of 9am-11am for service and they would notify me when they were 30mins out. They showed up at 4:30pm without notice. Job got done, but it wasn’t professional that they showed up approximately 6hrs past their original scope without a courtesy heads up.

A representative came by home tonight named Michael very informative about the company, very nice, not at all pushy. Offered multiple prices that continued to get lower as the conversation went on. However, we already spray for most of the insects, and with summer coming to an end we felt we did not need this service until next spring. Will be in touch in March 2026!

Scammers, they must know that they won’t be successful with many people so they are not up front with the expensive $200 cancellation fee before 24 months with them. Of course it is in a long contract that most people do not have the time to read all the terms, so they will take advantage! Of course their services did not help my mothers pest control because of their five minutes of “spraying”. I suggest to get your moneys worth at other pest control companies and for the company to stop taking advantage of people!

They tie you to a contract, make you pay out of it and charge you for services that they never completed. they don't show up, they continuously change service dates with no notice, and they "treat" your property in under 5min. customer service sucks and promises you what you as a customer want to hear but don't deliver anything. do not waste your time or money on this company.

DO NOT GO WITH THIS COMPANY If I could give negative stars I would. This is my first time leaving a negative review for anyone. I’m not one to complain at all but this company even after I tried canceling my account via email it was ignored and I was charged twice after. I decided to cancel because although I would tell them where I want services inside it would never get done. They would come do the outside and leave. Twice now I inquired about it and was ignored. I was paying full price for services they were only half doing. They refused to refund the money. Okay I dropped it. Now here we are a month later and I got a letter that I’m being charged a fee and doesn’t even say why when I call it’s a cancellation fee that I was never told I would have. I was constantly asking if I was going to get anymore charges and I was told no. And now I’m told “maybe they misunderstood you”. This is all fraud. Do not book with this company. And also their customer service needs serious work, when I asked to speak with a supervisor I was told “they are only going to tell you the same thing” would not recommend this fraud of a company.

DO NOT USE THIS "COMPANY" This company is the biggest scam company around. We had an “uninvited” door to door sales person (not authorized to do this through our town) sell us on a “One Time” pest control of our property. We cancelled 3 days later (to cancel before the 5 day limit)…but this cancellation was never processed. This was admitted by a representative who we talked to months later. We called because we received a collection notice from non-payment for months of service. I called to explain, they said the cancellation was never processed and we continued the service. I said; nobody was home that is actually TRESSPASSING!

This company is a scam. I have been of on workers comp so I requested a pause in service until I am back to work. In April 2025 the representative said they would. In September 2025, I called to request a treatment because we had bees nest. I also requested a general application but specifically said I wanted keep service on pause. Today, they showed up unannounced for an application. I called to reiterate that we have this on pause and I asked for a refund. He stated that I requested service in April, which BS! I then asked to cancel so they transferred me to a manager. I am still on hold for over an hour. More to come...

If they try to tell you its 199 dollars to cancel and didnt warn you about this when you signed up just contact the better business bureau they will help you resolve the issue. Aptive is not a good company and their custome service is appalling. I closed my whole bank account to avoid paying them until I threatened them with the BBB then they were immediately nicer.

Do not use Aptive!! This company tricks people into signing up for their service and then charges their credit card every month for nothing. I just discovered this morning my wife was tricked into signing up back in May, by a door-to-door sales rep (scammer) named Evan Hawthorne. The company is definitely very sneaky, taking business away from local providers. Let’s shut them down, and bring the business back to local companies. A technician showed up this morning (nice guy) I asked him if I could speak with his boss and he didn’t know how to do that, he provided 800 number and I ended up talking with somebody in Africa, Who also had no way of connecting me to the actual company. The whole thing is a scam, apparently headquartered in Provo Utah. I’m sure after I post this review, there will be a pleasant, apologetic reply submitted……….but that too is not real, either ai generated or just some remote marketing service they hired to handle complaint reviews. Please take a couple minutes to spread the word. We need to shut down predatory companies like Aptive. Use your local pest control provider. Aptive has no accountability, no credibility, who know what poison they may be spraying. Cancel your Aptive account and contact your credit card company to dispute all charges. Let’s shut them down! Thank you for reading this review.

I would absolutely not recommend aptive… I would absolutely not recommend aptive to anyone. The first visit was barely sprayed if you can even say that. I don’t believe they even came into my yard. (I have a shepherd who is very aware of what’s happening, everyone was home - she never barked once- if someone was actually in my yard she would have went wild) I was also told all the products were non toxic when the salesman was selling me On the service - found out later that is absolutely not true. Awful product- they have to keep coming back and spraying . I was with another company for 6 years and never had issues - Switched to aptive because of a cunning sales man and have had issues ever since. Absolutely disgusted with the way the sales man sold me on a complete lie