Louis from Aptive arrived early for our appointment to do our first treatment of the interior/exterior of our house. Before doing so, he introduced himself, shook mine and my husband’s hand and explained the process in great detail. We were very pleased with how professional and friendly Louis was. He did a great job and deserves five stars!

I signed up with Aptive Environmental after a direct and confident assurance from their sales representative that their service would effectively address a specific pest issue—droppings near our main entrance. I was very clear about this being the primary reason for trying their service. Despite multiple visits, the issue has not been resolved, and the experience has only led to growing frustration. What’s most disappointing is that after repeated treatments and continued issues, I was told by one of the field reps that this particular concern wasn't covered under the package I originally signed up for. I was encouraged to upgrade to receive a solution—despite the fact that I was explicitly promised that this issue would be taken care of under my current plan. That’s not just misleading—it borders on manipulative sales tactics. Had I been told upfront that the service wouldn’t cover what I needed, I never would have signed up. To make matters worse, there were discrepancies in billing. I was overcharged on at least two occasions and only had the charges corrected after reaching out to customer service. While I appreciate the professionalism of the field reps themselves—they were courteous and seemed knowledgeable—the service itself has failed to deliver on its most basic promise. Then, after all this, Aptive had the audacity to charge a $200 cancellation fee. Why? Because they know their service doesn’t hold up, and they rely on these fees to recoup what they lose when customers inevitably cancel. Basically I had to pay to walk away. It's a money-hungry tactic—trap people with false promises, then charge them to leave. That is not just poor customer service—it’s unethical. I tried to be reasonable and patient, giving them the benefit of the doubt, but I now regret that decision. They deserve a negative star rating. You shouldn’t be allowed to profit from a failure to perform. The field rep was polite but unbelievably pushy, and kept on negotiating the price. But no amount of friendliness can make up for a system that is clearly designed to mislead customers and nickel-and-dime them on the way out. While Aptive may have taken over $400 from me, I’ll make sure to share my honest experience so that others know what to expect before putting their trust—and money—into this company. This isn’t written out of spite, but out of a responsibility to help others avoid the same mistake. You’ve lost my trust, Aptive. I hope this feedback is taken seriously—not just by customer support, but by leadership.

Sales personnel boosted about how good a job there tech’s do including doing garages and basement, apon initial service the tech commented about the condition of my garage’s being clean and well kept and never sprayed inside ether of them even though the sales representative stated they were included along with the basement. The technician seemed to go out of his way to find excuses not to spray the basement. Also outside around the house the technician didn’t spray the entire area at my patio or around the windows by the patio. Later that same evening it was a spider fest all around the doorwall, windows and eves around the 20, 25 foot area by my patio. There was also a half dozen spiders around the service door to the attached garage the service also included both a outdoor bee trap that they did place but also a inside fly trap that they never placed he didn’t even leave one. Seeing this is there initial service I find it to be a very poor first impression as to the quality of service the company provides. As a direct result of the service I emailed the cancellation notice within 18 hours of signing the service contract and I also mailed a copy of it via certified mail with return receipt, In preparation for a fight seeing there are many complaints I found of customers canceling their service and they refused and when the customer called them they stated they have no record of the cancellation on file

Gavin was Great! Explained everything he was going to do and what to do about my animals. Very nice and polite and thorough! Thanks Gavin

I was a little frustrated when the technician arrived, as I had explained my immediate issue to two different people while setting the appointment, but the tech was almost unable to complete the task. However, we worked through the issue, Lucas went above and beyond with what he could do, and resolved my issue. Very knowledgeable, informative, and ultimately effective. Great experience.

Tina was excellent. Very nice, smart, and personable. She found where the wasp/hornet enterence as soon as she as she arrived. They were entering around the electrical/gas meter. She sprayed my entire house outside, including the yard area. Also, sprayed the basement windows and doors. Great job! Very happy with her knowledge and service.

Middle of the road Pest Control service. Sometimes I had excellent service, and sometimes the tech barely did anything(was there less than five minutes). The kicker is that customer service makes it a major pain to cancel. I had a particularly bad experience in June, and told the Customer Service person that I was talking to that I wished to discontinue my service. He told me a manager would be calling me to finalize the cancellation. I never received a call from the manager, but instead, the next day, I got an automated message that they were sending somebody out for a re-service that day(with no prior communication about if I'd be there, or if I was ok with this re-service rather than the cancellation I asked for). The tech was quite good that time, but brought up that I was coming up on renewal soon, and asked if I wanted to renew. I said "No Thank you, I already was trying to cancel it". He said "No problem, have a nice day", and I thought that was the end of it. Then August comes around, and while I'm away traveling, I get the auto notification that Aptive is going to come out in a few days, and since I missed that, they came out and serviced my house while I was away(and of course charged me). I texted the tech and said "This service was supposed to be cancelled, please make sure it's actually cancelled". He replied "Ok, I'll take care of it". Then just a few days ago I got another automated text scheduling another service date(today). This time I tried emailing Customer Service. The automated response I got to that email was that they would ignore any further customer service requests from that email... It was unclear whether or not that meant my Aptive service was actually cancelled or not. Well, today I got a text from a tech that they were coming to service my house. I replied and said I've been trying to cancel and so please not to service my house. Then I called Aptive and finally got somebody who apparently could actually cancel it themselves with me on the phone, but even then, the interaction was rude and not behavior one should expect from a professional relationship. I was left in complete silence for at least 5 min. while he looked up my file and he was annoyed when I checked to make sure the line hadn't been disconnected somehow. Finally, at the end of the call, he says "Your service has been discontinued" and I say "Ok, great. Thank you." He doesn't say a word, and so I wait on the line as I assumed he was still wrapping some part of it up. Then he half shouts at me "SIR! You have to hang up the phone from your end!"... Overall, not a professional company. I'm glad to finally be done with them.

Switched from Terminix to Aptive mainly for the purpose that the yard is included and we have a fairly large yard. With a Dog, and grandbabies, in a somewhat heavily wooded/fielded area. The mosquito, flea and tick included in the services is what immediately made me what to switch. And the neighbors have dogs as well. Had my first service done today, I got a text with a detailed list of what was covered and pictures of the work included. So far I am impressed and looking forward to switch over. (I included photos for reference regarding the type of area we live in and the specific things we needed this service for)

The guys who come do the work go the extra mile explaining and doing the work. I highly recommend them for reasonable pricing and good support. Sometimes the call center people and the ones who do the actual work aren't on the same page but a phone call or two fixes it and they're usually very flexible.