A tenant called stating they were getting bit and she had a picture of a bug. Called and Vicki was very compassionate and patient and informative. I sent the picture and she confirmed it was a bed bug. Set an appointment for inspection with Chris. He came out and completed inspection - very thorough and knowledgeable. He did NOT find any evidence of bed bugs. He was honest and did not try to sell us a service we did not need. Gave us peace of mind. Very appreciative.

Due to contamination on delivery truck, my new mattress came with bed bugs. Called Bed Bug BBQ and they were fantastic! Came out that same day for free inspection. Chris was so helpful and professional and explained my options thoroughly. I would not hesitate to recommend them and their services.

Because I'm sensitive to bed bug bites, we had a very small infestation. BBBBQ sent Dan out to inspect the same day we called and heat treatment was scheduled a few days later. The heat treatment definitely helped, but we think some eggs survived because I started getting welts again. Fortunately, we were still in the warranty period, and Dan came back out to use a pesticide on our mattress and couch. I haven't been bit since. I fully understand that a single treatment may not be 100% and we'll have to be vigilant going forward, but the heat treatment did give me immediate relief, and the follow up seems to have finished any survivors. Both the heat treatment and follow up pesticide were highly recommended in my research. I am pleased with the rapid response for both calls and would recommend Bed Bug BBQ to others.

We had bed bugs about 8 yrs ago. We went to bed bug bbq. They heat treated our house. Today called them back out because we found two bed bugs but they were dead. He inspected our house and said we had no signs of them. Very honest and upfront. Definitely recommend them.

We recently contacted BedBug BBQ due to our concern for possible bed bugs in our home. My husband spoke with Vicky (10 star rating) who was very understanding and polite as she listened to our situation. She asked for a photo of the “bug” we found, showed it to Chris and then they made plans for Chris to come to our home for inspection. He arrived on time (within 2 hours of our call), was very professional and thorough with his inspection of the two rooms of concern. He was personable as well. Thankfully, he did not see signs of or any actual bedbugs!! Whew!!! He provided us with a name and number of someone who has a bedbug detecting dog. Hopefully, we will remain bedbug free, but if we don’t we will call BedBug BBQ!!! Highly recommend…..

These guys are the definition of going above and beyond. I hired Bed Bug BBQ to heat treat my moving truck between apartments, out of an abundance of caution. I'd had issues at my old address, and while I was cleared of pests at the time of my move, I wanted to be absolutely positive I didn't bring anything with me. First, they helped me save a fair amount of money and peace of mind by recommending I treat the truck instead of my apartment, as I could get everything heat-treated without risking re-infestation from neighboring units, and heating a truck is often half the price of heating a home or apartment. Second, everyone was incredibly friendly and compassionate. I think I called Vicki every day or every other day for two weeks, asking what could and couldn't be heat treated, as I have a number of delicate collectibles I didn't want damaged that aren't on their standard lists of "things not to put in the heat." Vicki was incredibly patient, even going out of her way to do extra research to be sure I was treating everything I could while saving anything delicate from damage. Chris also went out of his way to help me out. I am disabled, and cannot drive, and thus had to hire a driver for my moving truck. Due to unforeseen circumstances, I lost my driver halfway through the day. My original plan had been to drop the truck off at Bed Bug BBQ in the evening on day 1, have them heat it first thing in the morning, and come back in the afternoon day 2. When I called Chris in tears to explain about the situation with my driver, he said he lived nearby and could come in as late as 9pm so I could drop my truck off. When I called him back later to explain that even that was not possible, he rearranged his and his team's busy schedule to have one of his technicians drive across town to my address to pick up the truck!!! At no extra cost to me!!!! This is really not part of their standard service, and I would advise future customers not to expect this specific benefit, and instead take it as an example of the lengths Chris and his team will go to to make things work out for you. I'm still unpacking, but so far nothing has been damaged from the heat, there's no bugs, and I finally get to feel safe in my home again for the first time in two years. I hope I never have to book bed bug treatment again, but if I did, I'd book it with them.