The service started out great, but the last two times they didn’t Webb dust around the outside of the house and they’ve never taken down the two wasp nest. I pointed out when I first started the service. They used to leave a service ticket and I didn’t see one during the previous visit

I had an ant problem and called Big Time right away. From the first call, the experience was excellent—prompt, friendly, and professional. Steve handled the service and went above and beyond. Not only did he thoroughly take care of the ants, but he also pointed out proactive steps I could take to prevent bigger issues (like rodents) down the line. He took his time to do the job right, and I really appreciate the thoroughness and care. I already feel confident using them moving forward!

I called for help with a rodent issue and Paul came to my aid the same day. Paul is extremely helpful, kind, and informative. He takes time to explain things thoroughly and educate you on all of the aspects of your issue and how to treat it. The service I received was very timely and professional. I called several companies, and this one had the most prompt service, and the best prices. Thankful I found them

After paying $500 to remove the rat infestation from my elderly mother’s house, I would recommend dealing with the rats yourself than ever paying for this service. They brought black boxes and a small pack of rat snap traps that were too small to work. My mother then spent around $300 on her own traps and cleaning supplies to deal with the rats on her own. She called multiple times for help and was either ignored or when they would come, they would be unprepared. Paul was called out and my mom specifically said she needed him to bring an arsenal with him to help her after 5 MONTHS. He came over with no traps, no poison and said something to my mother along the lines of “I’m here to give you my expertise” Steve came next. He moved her oven and placed one snap trap. Six months into this ordeal I bought a camera and started filming the rats in her kitchen. I watched as the rats stole bait from the snap traps set in the kitchen without being caught. So I made a seed trap and caught the remaining rats with my own expertise and at my own expense. Steve came when one rat was dead in the seeds, floating. His advice after we tell him the rats don’t fall for the snap traps? More snap traps. He had a shoulder injury (I think) so I don’t blame him for not moving the trash can of water. But he didn’t remove the rat itself for disposal. He left that to my elderly mother who has a broken neck. So once again I ended up doing the job. Big time pest disposed of one rat in the six months and 30 rats we killed. We disposed of the other 29. We solved the problem with our own supplies while being taken advantage of by Big Time Pest. When we have spoken to the office nothing was done. They don’t care, they just want to do as little work as possible to take your money.

Paul came out ready to work and with the most positive attitude to boot! His energy and passion for his worked shined through as he thoroughly assessed our needs and drew up a game plan on the spot. After reviewing our current companies contract terms and inclusions it was clear Big Time was the better option and we signed on. He came right back out the next day with his colleague Zack and the two were on time, professional and clearly have the experience and knowledge in their field to tackle all our current issues while also doing everything to prevent any future issues as well. They took the time to explain everything to me in detail and answered all my questions - no rush or fluff - just straight to the point and honest service all the way through.