I am a returning customer who has had positive experiences with Preferred Pest services. It was the high level of satisfaction from my previous treatments that made the company my preferred choice, hence the name, Preferred Pest. The customer service representatives have always been polite, professional, and helpful. I’ve struggled with chronic ant infestations at my complex every summer and have had a hard time getting rid of them, despite trying out numerous traps and preventative measures. I was referred to Preferred Pest by a coworker. I reached out to them and they scheduled me in quickly, the technician was really efficient and everyone I interacted with was both polite and professional. When Preferred Pest treated the issue, I was genuinely impressed, the ants disappeared and did not return for a couple of years, which far exceeded my expectations. This lasting result is exactly why I continue to choose Preferred Pest services. I remain a very satisfied and returning customer. I appreciate the quality and reliability that this company consistently provides. On one occasion, we did experience a minor issue, which was understandable. However, management promptly reached out the same day to offer solutions and ensure the matter was resolved quickly and professionally.

Ivan was great, he was very knowledgeable and explained every detail about the process. Unfortunately we still have ant infestation. I will ask for another interior and exterior treatment to help with this problem.

Overall- the services provided are done quickly and as expected. There are certain limitations on how the application process is provided and that is why I am giving 4 stars instead of 5. Apparently the spray can’t be administered above eye level of individual administering service. We tend to get a lot of spiders in the gap between our vinyl fence topper and our brick wall. I wish that area would be addressed, but I guess it’s over eye level. The same issue with the small roof overhang around the perimeter of our house. At least they hit this area with a cobwebs brush prior to spraying. During the summer months, we get so many spider webs coming down from roof. I’ve seen black widows and other spiders in the yard along the fence and roof. I know that the spraying only creates a barrier between yard and home, but with our animals in the backyard, I wish there was a better way to control pests along our fence for the safety of our dogs. From an administrative perspective, I am always notified in advance of service, and the person coming to do the work always provides about a 20- 30 minute advance notice prior to arrival. They are always within the estimated window and are good about closing gates after they leave. They are careful of my plants when spraying and take care not to trample on them and not to get overspray. Flexible scheduling options and friendly, helpful office staff.

5/5 stars. I truly recommend and I could not be happier with the service completed. I worked with the technician Andy and he was super professional. I had a huge rodent problem, but since my appointment, I have not had any other issues. One thing that gravitated me towards this company were affordable prices. Compared to other companies, this was the best bang for my buck, and I do not regret anything.

A friend recommended this company, and it was the best decision I could have made. The lady I spoke with on the phone was super respectful and the whole process was easy. The technician Gio came to my house and identified the pest issue. Since my appointment, I have not had a pest issue and I could not be happier. Everybody was so polite and compared to other companies, it was super affordable.