This company is the definition of unprofessional and ineffective. We hired them to help with pest control in our yard, specifically to deal with a spider problem. Weeks later—still covered in spiders. So whatever they sprayed or claimed to do, it clearly didn’t work. But it gets worse. We also hired them for animal removal—specifically skunks. The cost? $900 for two weeks of trapping. Sounds fine, right? Except they pulled the traps after ONE week. When we asked why, they claimed we “must’ve misunderstood,” and that it was only ever for one week. Funny, because the paperwork says absolutely nothing about one week or two. And when we pressed them, Earnest (their rep) actually had the nerve to say the contract just says “one time,” and that could be interpreted as one skunk. Are you kidding? Earnest offered us a 10% discount “for the confusion.” But the moment I said fine—I’ll pay the bill with the discount and then I want to cancel my service—he changed his tune and said we wouldn’t get the discount if we canceled. So basically, they’re holding the discount hostage unless we keep giving them money. Insane. The whole interaction was condescending, rude, and just gross. We were treated like we were stupid or trying to scam them—when they’re the ones misrepresenting their own service terms. They’re willing to lose a customer over a third-party contractor they hired, rather than take any responsibility. Do yourself a favor: avoid Western Exterminator at all costs. Terrible service, worse customer care, and zero accountability.

Originally we had Tony for a long time from Western, he moved to a new area and our new service tech Daniel has been great. We tried another place in the past and they didn’t compare to the level of effectiveness and the customer service that Western gives us when they come out to us. I rarely give reviews but Daniel was so thorough yesterday I was compelled to ask him for a link to do this

I’ve been using Western Exterminator for a while now, and I have to say, Albert is absolutely fantastic. He’s always on time, responds immediately whether I call or text, and shows up quickly to handle any issues. He has a great attitude, is incredibly professional, and always goes above and beyond to make sure everything is taken care of. His dedication to getting the job done right every time is unmatched. He takes the time to explain things thoroughly, ensuring I understand the steps he’s taking. I feel confident that my pest problems are in great hands. Highly recommend Albert and Western Exterminator for anyone in need of pest control!”

Hired them for ant extermination and they came out twice but the problem is still there. I called back because their work is “guaranteed” yet they want to charge me again for the service they failed to do right the first time. Can’t recommend them unfortunately since they don’t stand behind their work and I’m left with ants and $300+ less in my bank account. Don’t hire.

Raoul was wonderful—he was able to fit me in right away, arrived on time and did a very thorough job of checking all 19 subterranean termite bate stations. He showed me the ones with termite activity and explained how they work. I’m very pleased with this service because he’s so knowledgeable and exacting in his work.

I'm gonna keep posting until these people give us are refund for a service that they never came out and did because they said we canceled to late which is total bullshit. I have about 10 others that are gonna do the same thing In coming until they get nothing but 1 stars across the board. It's to bad because the guy that came out was great and no problem just the people that lie and can't issue are refund can't wait for the BBB contact them because they can't ignore them. Just a heads up people when they tell you to go with the ongoing plan which they come out and do the outside and spray but because it's cheaper and you can cancel after the first visit it's a lie. And then they will give you the run around on the phone and not call you back. Save your self some time and go with someone else

We had a technician named Daniel and he did no call and no show twice. I have called and requested a new technician. I have called the last two days complaining about how this is unprofessional, they took it like a grain of salt and kept saying well we will send Simeon out at night. False promises and WORST PART they said they called Daniel and another representative said “Daniel has no number to call on his file” then how are they calling him!?!. they kept giving me Daniel. They also kept giving me false promises. Now I have to wait for Tuesday for the new technician they gave me.

western was very efficient and effective, coming out on time and working quickly, the treatment worked very well, and we have had no issues with the services. they’re customer service is very friendly and easy to work with as well! will definitely use them again if needed.

Bad experience with Western Exterminator. I wanted to fumigate my whole property, unfortunately due to neighbors not signing waiver, one section was not fumigated. However I was told that they had a different method to fumigate which gave me peace of mind. Now I have been invoiced for the whole property and my back house still needs to be fumigated. No one has contacted me or updated me on when they would fumigate. And now that I called to follow up, they’re asking for more money because it’s now considered a new job. Which is complete bullshit for this company works very shady to do an unfinished job, invoice you for it, and then try to bill you for a job that should that WESTERN EXTERMINATOR should have done in the first place. I STRONGLY suggest you shop around for exterminator, because now I regret ever working with these people

NIGHTMARE. My issue needed termite spot treatment. I was told that my work would be expedited. First treated and then repaired. That was 3 months ago and the work is still not finished. They charged random exorbitant prices for spraying. They say they went out to spray 6 times for 1 corner. I have spoken to at least 15 different people. Still waiting for repair. This multinational company makes follow up impossible. Rip off of time and money.