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Reviews
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I have been using this service for nearly a year. The staff alerts you when they are 30 minutes away. They are polite and take time to discuss any concerns you have. They do a good job of treating both interior and exterior areas. They text photos of any issues they find and let you know what they did.
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Tasha was amazing! She came in and took down the wasp nest in my sons room with ease. Her customer service was above and beyond along with her great personality! So far I am extremely happy with my services!
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The entire experience was absolutely amazing. They gave us a honest quote over the phone and offered a plan that fit our budget. Baily, the technician, was just wonderful!! She arrived on time, addressed our concerns by treating both the inside and outside of the house. She offered great customer service and was able to put us at ease as to the safety of our dogs. In the beginning we only wanted a one time visit but the representative helped us choose a plan that would ultimately save us more money over time. Thank you ,thank you, thank you for making this an affordable and easy experience.
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When I told our Aptive guy that my grandson was napping, we made a plan for him to complete the outside first, then come to the front door but not ring the bell. It would be open and I’d be looking for him. He was so considerate and quiet! Plus he did a great job, as usual.
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Tasha was great. Very nice and understanding with my situation and she is a good listener. She sprayed all of the areas inside and outside to control the beetles, crickets, and spiders that I'm dealing with daily. Aptive is a great company and very discreet with there van when they show up. Definitely worth the effort. Thank You.
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I have had 2 poor customer service encounters with this company and I am not even a customer. The night that they were going door-to-door, they ignored my no soliciting sign and rang my doorbell after dark very late. Today they were treating my house instead of my neighbors (again not their customer). The technician was argumentative and very frustrated towards me about what house he was supposed to be at. I finally had to directly ask him to leave my property. He claimed the picture in their system was of my house, but when he showed me his phone, it was very much of my neighbors. We have the same color house, but different floor plans, and visible house numbers. Not much attention to detail of where he was supposed to be.
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I have had 2 poor customer service encounters with this company and I am not even a customer. The night that they were going door-to-door, they ignored my no soliciting sign and rang my doorbell after dark very late. Today they were treating my house instead of my neighbors (again not their customer). The technician was argumentative and very frustrated towards me about what house he was supposed to be at. I finally had to directly ask him to leave my property. He claimed the picture in their system was of my house, but when he showed me his phone, it was very much of my neighbors. We have the same color house, but different floor plans, and visible house numbers. Not much attention to detail of where he was supposed to be.
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Aptive I’ve alerted us to their arrival window and then performed great exterior pest control service as well as inside the garage. Very professional, and polite.