Our technician was very thorough in putting down the pest control agents. Upon his first visit, he already found a deceased rodent! He snapped photos of the yard and the work done and sent them to me upon completion. We were unable to do the inside of our home and we asked that they just treat the outside first. They happily obliged and are willing to reschedule the indoor treatment at our convenience.The staff is very friendly and knowledgeable of the products they use and went into great detail when I asked questions. I am very happy with the service we have received thus far and would recommend Aptive to anyone. Keep it up! Business done right!

EDIT: Although the products used are supposedly EPA certified, within a few days of the service we started finding dead pollinators all around our gardens. These are gardens that we've spent years developing with native plants specifically for this purpose, and have never had an issue despite years of service with another company. Moreover, I signed up on a Friday around noon. When calling to cancel that Tuesday afternoon, I was told that I had already exceeded their 3 business day 'buyers remorse' period. To the customer service reps credit, they did waive the fee without my having to ask but someone else may not be so lucky.... I was asked to review within a day of completing the first service. Given that I can't comment on how well their approach works. What I can say is the pest technician was communicative on when he would arrive and if I had questions. While on site he seemed to do a comprehensive and careful job. Taken alone, this would be a 5 star company. However, I have serious reservations about not cancelling within their 3 day cancellation window because of how aggressive their sales rep (and later acct manager) was and what that will mean for future customer service interactions. The pushy sales pitch tactics ranged from ambushing neighbors, not taking no for an answer and not allowing to follow-up another day after looking at reviews, making loosely sexist references, and using our name to imply to the neighbors that we were already happy customers. I suspect it's part of the company culture, because they have a recorded video summary to verify customers 'understand' what they agreed to...

Well, all I can say is that they have fallen short on all but one service. The district manager came out and showed me what was supposed to be done which was great. However the reason he came out in the first place was because the service was sub par. I got about 1/5 of the expected services ever since then. They tried to make it right with a discounted rate because we didn’t get the fly traps for serval months, the rat traps weren’t baited, webs weren't brushed for over 4 months, the ant treatments never worked period, and the technician turn over was out of control. I wonder why technicians didn’t want to work there….. I got played again by another pest company. $199 cancellation fee even when they’re the issue.

Riley had a big smile when he introduced himself, easy to talk to. I hope Riley is the one to always service our home He is very professionally. My husband and I like how he told us what services were being done throughout our home plus he was so good with our pets!!!!

Very happy so far with our service! Jamal did a wonderful job of signing us up, answering questions, and was very responsive when I needed to reschedule my servicing for a different time, making the process as easy as possible! And honestly I'm very impressed because we had a ton of ant piles everywhere in the yard, and the next day after the treatment they were gone... and are still gone as I'm writing this review 5 days later!