I definitely do NOT recommend Aruza. From the beginning from the sales to the customer service has been terrible. A year ago we were promised great mosquito treatment. We have a creek in the back and were told they could take care of our whole property. The first service with the technician we were told they couldn’t spray within so many feet of the creek, so our radius was then cut down to a bit of our back yard. I kept the year contract so I wouldn’t get a cancellation fee, but as I called to cancel, (two times now to make sure everyone was on the same page) I STILL got charged one more payment. Customer service did not have the same answers as billing. And I was told there was nothing they could do about it. All this to say, I would not recommend going with a big company such as this. Customers did not seem to be their priority.

I have a new technician and both times she has been assigned to my town she calls me to ask if I can meet her earlier. The first time I said "no" and she kept my appt. time. The 2nd time I said "no" again but this time she didn't keep my appointment time she said I would have to either 1. Reschedule 2. Just have the outside sprayed and forgo the inside or 3. She could do the outside then and she would have someone sent out tomorrow to do the inside of my house after 430 (which is when all of my appointments are for). Not that I was thrilled about that bc that left me rearranging what I had planned after work for the next day. But, I took that option. Well, the next day nobody contacted me or came to my house to spray the inside. So I paid for a service that I am contracted on but only received half of what I paid for. The technician is a nice girl but I don't want to be asked too leave work early or risk not having the job done completely, or have to always have an outside spray and inside spray appointment. I like Azura this past year that I have been using them and as of now, I will continue to use them. Hopefully the will speak to their technicians and I won't be met with this on a regular basis. For the record, if something had come up? I get it. You can reschedule me. I even get, hey it's nice out. I'm young, I want to go hangout. But if that's the case keep your word to you customer and ensure that someone is coming to finish their house the next day. If not, be a person of your word and you come back and finish the job. If that's a little much, which i can see it being at least call your customer and say I'm sorry I couldn't find anyone. I'll have the scheduling people contact you too set a day and time to come out and finish the job. You don't leave your customer sitting home from 430 to 800 pm waiting on a technician to come out, that's poor business. I also didn't like that she kept saying "if you choose to reschedule" to the point where i said "I'm NOT choosing to reschedule. I don't want to. You're calling me and telling me what my options are." I also told her that I didn't want it written on my account or wherever that I chose to reschedule.

They’re ok. Felt like they did a solid 3/5 star job on the pest control. Only reason for the one is the sales rep said the mosquitoes were included in the price which ended up not being the case.

Donny was awesome! He thoroughly explain the process and what exactly he was doing. He had a great attitude and answered all my questions!

Nathan was beyond friendly and professional, I really enjoyed his personality and his professionalism, I learned a lot about the procedures and how much pride is taken in the work he does! I absolutely would love to keep working with him for all future service requests!

When I called I spoke to Jay and she was so knowledge on the life if a wasp it was extremely impressive and gross!! 😂 She was able to create a perfect service plan to add a property to my already existing plan and just made it much easier process than I was expecting! Same day treatment t with Chris and totally recommend these guys. I initially came in contact with a door-to-door salesman which normally I avoid. But I just have to add that they aren't your typical aggravating guys. They actually can back up the services they are pitching. 100% recommend haven't had any issues with my first property so the results are totally worth it. Thanks guys 🩷

They were fine until they changed companies /names. They lost my card on file TWICE. Then I received text messages that they were going to charge me a 10% fee if I didn't pay when I fixed this multiple times. Then they said they would send me to collections for 94 dollars! After I was a loyal customer for 5 years! Only giving 2 stars instead of 1 because the service guys are very nice and do a fine job. Billing and customer service receives no stars

Door to door sales convinced my wife to try their service. Resprays in 24hrs if you aren’t happy was the big selling feature. The sales pitch does NOT line up with the service. The technicians performing the work are always very professional and friendly however the customer service person when you call about a respray has clearly been directed to make getting a respray a challenge. After the initial spray the service seems to work however as soon as it rains the mosquitos are back as bad as ever. They can NEVER make it out sooner than 3 days and if its half way to the next month they insist that it’s almost time for the next spraying. If they followed through on the sales pitch this company would probably be fine but it is nothing more than a bait and switch.