I had a very bad experience with this company. They are very hard to get in touch with. The gentleman that gave me the quote (Phil) told me he will be available whenever I had a question or issue. He was not it took him 24 to 48 hours to respond if at all. I called the 800 number and got the run around they told me a manager would call me back never heard from anyone. They had no problem taking my money. Just the worst experience I've ever had poor customer service.

Since we had used Critter Control of Indianapolis in 2022 for a squirrel issue we called them again in March 2025 for suspected Raccoon in our attic. From the start communication was horrible. I had to call several times to have the one way door installed. Then we thought we heard babies and even though I called several times it took 7-10 days for somebody to come and check. The raccoon did additional damage to siding and trim the day after the one way door was installed. But Critter Control of Indianapolis refused to fix the damage, even though the signed agreement states otherwise. I am very disappointed with their lack of customer service and refusal to honor the signed contract terms. I would not hire them again.

Everything went well. Our raccoon problem was resolved. I only gave 4 stars b/c it took two months to return and remove the temporary door installed to remediate the problem. The technicians were FABULOUS!

Was told I would get my money back in 5-7 business days due to than not being able to guarantee the raccoons would be gone so they did absolutely nothing. Fair enough, until I never got my money back! I reported the company to my bank and I will be filing papers through the court if my $500 isn’t in my account in the next week. It’s been OVER A MONTH!! Worst business I’ve ever had to work with.

No call, no show. Update — I called the next day and was told someone would come out at 5pm. They didn’t show up until 8pm and the guy was clearly tired, which was understandable, but said he’d contact me first thing in the morning about him and his supervisor coming back to check the outside of the house. I was contacted by a supervisor at 10:17 am the next morning and was told he was going to contact the worker that came out the night before and have him come back out. I was contacted by that worker at 6:09pm, saying they wouldn’t be able to come out that day. I told him just to forget it. And then they responded to my review and said they couldn’t do it because of a structural or accessibility issue, but no one even checked the exterior of the house. Don’t waste your time. 🙂

Revised- After my review below, I was contacted. And after ordering the siding trim, Critter Control made the repair. Only gave 3 stars because I had to do a lot of work to get this resolved. Since we had used Critter Control of Indianapolis in 2022 for a squirrel issue we called them again in March 2025 for suspected Raccoon in our attic. From the start communication was horrible. I had to call several times to have the one way door installed. Then we thought we heard babies and even though I called several times it took 7-10 days for somebody to come and check. The raccoon did additional damage to siding and trim the day after the one way door was installed. But Critter Control of Indianapolis refused to fix the damage, even though the signed agreement states otherwise. I am very disappointed with their lack of customer service and refusal to honor the signed contract terms. I would not hire them again.

So far things have gone somewhat smoothly. Steve reinspected the crawl space for activity. Greatly appreciated that. We’ll see what happens in the next month.