This is my second review of Critter Control, and things have only gotten worse. Despite repeated requests, I never heard from a manager until I posted a negative review online. Even after that, the company’s performance remained unacceptable. Scheduled appointments were canceled last-minute or mishandled, with teams showing up hours early or not at all—and without notice. When they finally showed up to fix earlier damage, they caused new issues, including broken items in my attic and dents in my brand-new gutters—right after I had specifically asked them to be careful. The tech even asked to borrow my ladder before damaging the gutters with his own. Once again, I asked for a manager to contact me. As of 7 PM, no one has. The lack of communication, accountability, and care for customers’ time and property is beyond frustrating. I regret ever hiring this company and wish I could get my money back. Avoid Critter Control at all costs.

Julien is a genuinely, amazing person and I would highly recommend him to my family and friends. This company is lucky to have him! He took the time to explain every details of the inspection of my home and gave his recommendations. He is very understanding and patient. I really appreciate him!

Second time I have used critter control for full house rodent / pest remediation and I can’t recommend them enough. Kolbie is super thorough in her inspections and knowledge, and Alvaro and his crew do not let a detail go missed in their removal + remediation. Thanks guys for making our home safe from future problems!

Julien was very knowledgeable and walked my mom through all the steps for the services our house needs. The lifetime warranty to repair any damages/new holes gave her a ton of piece of mind.

Julien was very kind and helpful! He made this whole process very easy and understandable. He was punctual and very thorough with all aspects of this. I’m very excited to get rid of these rodents in my attic. I would highly recommend him!

The workers were ripping out insulation and throwing it off the side of the balcony in giant bags and weren’t paying any attention to what was below them, crushing my $250, 4-foot palm tree, and my 3-foot Crown of Thorns. I called this morning and was transferred to their complaint line but received no call back today. I called back and a woman named Hannah answered the phone and was very unsympathetic and clearly annoyed. She was very short with me, and irritated that I asked how long it usually takes to get a call back. Not only did this company destroy my property, a worker barged in my house while I was in the middle of leading a big work meeting and relentlessly called my attention from around the corner until I had to stop my meeting and tell everyone to hold on, just so he could ask me to use the bathroom. There are countless places to use the restroom Within two blocks from my house. Before and after photos of my plants attached.

Julien was incredibly thorough when he came out to give us our quote. He provided multiple pictures of the issues he was able to see and explained our options and the process in detail. I would definitely recommend Julien for any pest/critter needs.

Julien came to our house to inspect an issue we have with raccoons under our house. He was thorough, knowledgeable, and showed me exactly where the problem was. I learned a lot throughout the visit!

I called Critter Control to get a quote for removal of bees under the siding of my house. The dispatcher was very helpful and scheduled Phillip Moreland to come out. Phillip discussed our options and treated the area. He even took care of some wasps nests as part of the service. Evidently, there were more bees than anticipated so a second visit was required. Frank did another treatment and even offered to return again if that didn't handle the problem. Bees are gone and was able to have my windows installed on time. Frank was very diligent and professional as well as friendly. An excellent experience for a somewhat difficult situation. Good job Frank!

We paid these folks a fortune to seal our house from repeated and aggressive squirrel, raccoon and rat invasions, thanks to our wooded neighborhood. They sent a huge team over, including carpenters, and they worked hard for a long time, making this place a fortress. It has been about 15 years since we had it done, and it was worth every penny. They have had to come out twice during that time to seal a new hole, and it was all included in the warranty. I highly recommend this company, we have been very happy with them.

Julien Great customer service took care of our needs immediately worked us into the schedule the same day. Highly recommend this company.

Julien was very knowledgeable on the issue with the rats! He explained to my son Elijah and I how if you have one rat there's always multiple rats. He educated us on how fast they reproduce and how they can take OVER a home completely. Julien inspected our garage, attic, front and back yard very thoroughly and was very eager to come up with a plan of action within the inspection! Very eager to keep him with me on our home journey! I would definitely recommend Julien's services!

Juleien came to my home for an inspection for a rodents problem and was extremely knowledgeable about their services. Very cool guy that I felt comfortable having in my house. I would recommend him and critter control in a heart beat.