Company texted me asking for $114 because my account was “behind on payments.” I pulled up my bank statements and saw that we had been paying every month accordingly and we were not behind. I texted back and sent them a screenshot of the payments. They said they did not see the payments on my account and I needed to call my bank. I called my bank and they agreed that they see the payment coming out every month. I tried to call the exterminator, and they did not answer so I left a message, which no call was returned. Magically, they “found” the payments and applied them to my account. I believe it is very unprofessional for information like this to be handled over text to begin with. This month, they came out to my house without sending a reminder first. This months payment did not come out yet so I contacted them, and they said accidentally removed the wrong card from our account. Extremely disappointed in this company’s customer service.

Trey came yesterday and took time to talk to me about the issues I have at my home and how the service is used to maintain my bug free home. I have had this service for a year and no longer have spider problems. The earwigs are no longer a problem in the house and spring ants are gone! He was kind and helpful.

Brandon was our Tech and he is amazing. Not only did he complete the service, but he went above and beyond. When he arrived he seen I was struggling to clean off a couple of our vehicles by hand, so he offered the use of his ice scraper. When he came back out I was still there so he helped me to get it done. I appreciated the extra help and he was so nice about it. Brandon is an awesome guy!

We absolutely love Brent. He has done an amazing job and is always courteous and helpful. We highly recommend this company and Brent.

Brent has always done an amazing job for us. His level of knowledge regarding creepy, crawley things is exemplary! His attitude and appearance are both professional. I highly recommend Etown Exterminating for all of your pest control needs.

I really appreciate that David reached out to me via a text message to let me know that he had just finished checking the termite traps at our property and that everything looked good. This personal communication means a lot to me and is one of the many reasons why we continue to utilize E-town Exterminating for both our personal and business needs. :)

I scheduled a pest control appointment, and they never showed up. No call, no text, nothing. When I reached out, they apologized and rescheduled for a make-up visit — and then missed that one too, again with zero communication. If you value your time and reliability matters, look elsewhere. Two missed appointments and no courtesy call tell you everything you need to know about their professionalism.

We called Etown exterminating to come out to our house to investigate a yellow jacket infestation on Friday. Originally the exterminator incorrectly identified them as honey bees, and told us he couldn’t do anything about them. We then had to call a beekeeper who confirmed they were yellow jackets. When we called Etown exterminating back to let them know they were incorrect, they were unable to come back and correct their mistake and help until Monday, leaving us in the house with stinging insects all weekend, which caused a huge amount of stress for our entire household, and injuries to our pets. They also did not respond to any texts or calls for assistance. If they had identified them correctly in the first place, we could have solved the issue before needing to call an emergency exterminating service on Sunday. I would not recommend this company.

Kelly did a great job and was very helpful and is dedicated to his job. Would be glad to have him for our monthly appointments.